USCIS has issued policy guidance in the USCIS Policy Manual regarding procedures for rescheduling biometric services appointments at Application Support Centers (ASCs).
Under Department of Homeland Security regulations, individuals scheduled for an ASC appointment can request to reschedule the appointment before the scheduled date and time for valid reasons. USCIS has received feedback from the public seeking guidance on what constitutes “good cause” for rescheduling and is now providing clarification on its policies and procedures in this regard.
Missed Appointments: According to the regulations, if a person fails to appear for a biometric services appointment, USCIS typically considers most benefit requests abandoned and denied. However, USCIS may excuse the failure to appear if it receives notice of a change of address or a valid request to reschedule the appointment by the scheduled time.
This update outlines how USCIS reviews benefit requests when individuals fail to appear for their biometric services appointments.
